When it has to Stay Cool – Natrad HDS
Established in 1952, Scott’s Refrigerated Freightways (SRF) is one of the nation’s leading suppliers of refrigerated logistics, linking food and beverage manufacturers with retail supermarkets around the country. They are part of the AHG Group, Australia’s largest refrigerated food transport and warehousing provider.
For over 30 years, SRF has relied on Natrad HDS Moorebank in Sydney’s western suburbs to look after their heat exchange requirements. Mark O’Sullivan (owner and operator of Natrad HDS Moorebank since 1982) and his team go above and beyond to deliver the best cooling solutions and outstanding service to their customers.
With a fleet in excess of 200 prime movers, having an efficient and effective vehicle maintenance program is vital. Greg Lemmon has been in the industry since 1984 and has spent 9 years as SRF’s East Coast Workshop Manager having responsibility for 7 of their maintenance workshops. Greg appreciates the benefits of partnering with dedicated and experienced suppliers like Mark.
Back in 2010, Mark helped to develop some customised radiators for Greg to address overheating issues in some of SRF’s fleet. Upgrading to a high performance Adrad core, the result was a dramatic improvement in cooling and a tremendous saving in operating costs due to the lower engine temperature minimising the Horton fan operation.
Along with National Fleet Manager for SRF, Glen Stephan, Greg’s praise for the commitment to service and dedication that Mark and the Natrad HDS Moorebank team deliver is second to none.
Part of the reason this long-standing relationship has worked so well is the synergy in attitude from both businesses. In SRF’s words, “We continually strive to differentiate ourselves from the competition by delivering our services with the ambition to satisfy our customer’s needs in a way that exceeds industry best practice while fully complying with ‘Chain of Responsibility’ legislation. Our reputation for reliability remains a cornerstone of our company’s philosophy and we consider our customers and suppliers as true business partners”.
Both these companies are successful because they strive to deliver outstanding service and exceed customer expectations. Great partnerships help build great businesses.
You can enjoy the benefits of partnering with Natrad HDS by contacting your nearest Natrad HDS workshop here.
Image Above: Mark O’Sullivan (left) from Natrad HDS Moorebank with Greg Lemmon (right) from Scott’s Refrigerated Freightways.